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Health Center Policies and Procedures: Scheduling Policies
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Attendence Guidelines
Guidelines with regards to acceptable and unacceptable absences from the workplace.
Files
- Attendance Guideline.doc( 568.32 Kb )
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Cancellation
Clinic policy for cancellation of appointments.
Files
- Cancellation.doc( 209.92 Kb )
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Dental Appointment & Scheduling Definitions
A description of dental appointment and scheduling terms for dental receptionists.
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- Dentalappointmentdefinitionsguidelines.doc( 327.68 Kb )
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Did Not Keep Appointment Policy
The purpose of this policy is to inform patient of the importance of keeping their appointments, or calling to cancel 15 minutes prior to appointment time, as well as to maintain proper provider productivity levels, while providing quality primary care to patients.
Files
- Did Not Keep Appointment.doc( 399.36 Kb )
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Open Access for Migrant Patients - Patient Centered Medical Home
This is the first of several resources MCN is developing to aid health centers in addressing the unique healthcare needs of migrant patients within the Patient Centered Medical Home. In addition, MCN is developing tools and resources health centers can utilize as they seek PCMH recognition.
Open Access means that patients can get same-day appointments for acute care needs and rapid access to routine care needs. This resource describes what Open Access looks like for migrant patients.
Files
- Open Access Statement Final.pdf( 2,613.70 Kb )
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Walk-In Visits
Clinic policy for scheduling walk-in visits.
Files
- Walk-in Visits.doc( 225.28 Kb )
