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Attendence Guidelines

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Guidelines with regards to acceptable and unacceptable absences from the workplace.

Cancellation

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Clinic policy for cancellation of appointments.

Dental Appointment & Scheduling Definitions

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A description of dental appointment and scheduling terms for dental receptionists.

Did Not Keep Appointment Policy

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The purpose of this policy is to inform patient of the importance of keeping their appointments, or calling to cancel 15 minutes prior to appointment time, as well as to maintain proper provider productivity levels, while providing quality primary care to patients.

Open Access for Migrant Patients - Patient Centered Medical Home

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This is the first of several resources MCN is developing to aid health centers in addressing the unique healthcare needs of migrant patients within the Patient Centered Medical Home. In addition, MCN is developing tools and resources health centers can utilize as they seek PCMH recognition.

Open Access means that patients can get same-day appointments for acute care needs and rapid access to routine care needs. This resource describes what Open Access looks like for migrant patients.

Walk-In Visits

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Clinic policy for scheduling walk-in visits.
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