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Health Literacy Universal Precautions Toolkit

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Health Literacy Universal Precautions Toolkit provides step-by-step guidance and tools for physicians and other primary care health professionals to use in assessing a practice and making changes to promote better understanding for clients of all literacy levels. The Agency for Healthcare Research and Quality commissioned the University of North Carolina at Chapel Hill to produce the toolkit. Contents include tools for practice change, video, documents, Internet resources, testimonials from a practice, tips, and key points. Topics include an overview of health literacy universal precautions, steps to implement the toolkit, and instructions on identifying and addressing areas that need improvement (spoken and written communication, self-management and empowerment, and supportive systems). The appendix contains resources such as forms, PowerPoint presentations, worksheets, and posters that support the implementation of the tools.