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WEBINAR | Walk In, Same Day, or Appointment?


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MCN Webinar

DATE RECORDED: March 11, 2015

PRESENTED BY: Jennie McLaurin, MD, MPH

Continuing Education Credit

To receive CME* or CNE credit after viewing this webinar, you must:

  • Complete the Participant Evaluation associated with this webinar
  • Send an email with your first and last name stating which webinar you completed to
Webinar Description

Special populations often present distinct challenges to health center scheduling related to new patient status, continuity, and mobility. Lack of transportation, daily uncertainty, inadequate phone service, cultural differences, and competing priorities can affect appointment keeping, as can general access to care issues. This webinar examines factors to consider in special population appointment setting, as well as innovative practices that have been successful in health centers serving homeless, HIV, migrant, and immigrant communities. Suggestions for tracking and measuring special population access to care are included.

Learning Objectives
  1. Participants will be able to identify at least three distinct challenges special populations face in accessing regular appointment times.
  2. Participants will be able to describe a minimum of two innovative practices in health center scheduling that could be adapted for their own clinic systems.
  3. Participants will understand current systems available for tracking and measuring special population access to care.
Further Reading

Patient-Centered Medical Home and Migrant Community: Meeting the NCQA Standards

Learning from West Coast Innovation

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