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Demand Tracking

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A tool for frontdesk staff to use to keep track of the number of phone calls for appointments, patients presenting to the clinic without appointments, patients referred from other providers, and patient "no shows".

Demand Tracking Analysis

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This Excel file provides a sample of how to organize and report demand tracking data for a health center.

The Art of Collections

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This powerpoint presentation is a good training tool for collections staff on collections policies and the staff's role in helping to maintain the financial viability of the health center. Suitable for migrant and community health centers. Feel free to adapt the presentation to your individual clinic needs.
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