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This is a very comprehensive executive director job description that covers areas such as board relations, vision and strategy, advocacy, finance and administration, and fundraising. It was originally written by the San Francisco AIDS Foundation but has been developed as a template which can be adapted to clinic settings.
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Job description/evaluation form
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A sample job description for a Mental Health/Substance Abuse Program Director.
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This position is responsible for data entry into PECS system for the Asthma, Diabetes, and RedeFin Collaboratives.
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A one-page summary of key standards and characteristics of community health workers.
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Bilingual office assistant job description.
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Employee questionnaire in order to properly fit people with masks.
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Sample policy for employee TB skin test conversions.
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An after hours coverage system example/template developed by Shasta Community Health Clinic to facilitate 24 hour access to medical care for established patients.

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Sample policy stating that the clinic will provide annual inservices and staff education for all Employees.
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From the Policy and Procedure Manual by Kalihi-Palama Health Center
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A 3-page assessment of clinical assistant competencies.
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A sample performance review using a rating system to address a comprehensive set of questions about employee performance.
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Very comprehensive Medical Records Technician performance evaluation form.
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Internal: Frequent contact with insurance department and patient account representatives regarding insurance, billing, and patient account information.External: Some contact with insurance companies to resolve questions at patients’ requests. Contact with collection agencies.Patient Contact: Contact with all patients to serve as a liaison in explaining clinic charges and assisting with applications for reduced fees and all other billing questions.

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This position is responsible for assuring that all commercial and/or Medicare, pharmacy posting, Medicaid, and dental claims are analyzed, billed, and collected in accordance with the Center’s policy; responsible for posting of monies from electronic remittances, daily mail, or any money collected in the process of assisting a patient.

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Job description for a Patient Assistance Center Counselor. This position is responsible for interviewing, verifying insurance benefits, assisting and performing case management for uninsured and underinsured patients referred to Patient Assistance Center in regards to their medical, social and financial needs.
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A sample outreach worker job description.
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An overall medical records policy that includes content, organization, and location (PDF format).
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Sample clinic policy on Vaccine Administration Records to assure that there is an accurate on-going record of all vaccines administered in the clinic.
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Sample clinic policy to identify what constitutes or defines "normal" when a particular exam is identified as normal or within normal limits.

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A reprint from Family Practice Management (January 2003) with a quick chart outlining a policy for how long to keep patient records.

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Clinic policy on how and when to transmit patient medical records.

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Clinic policy for cancellation of appointments.
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“Social networking” or “Web 2.0” is the portion of internet activity that includes blogging, as well as the use of the following tools:  Facebook, Twitter, LinkedIn, flickr and YouTube.  This list is likely to expand, contract or otherwise change based on emerging trends.

Social networking builds and strengthens relationships with health center staff, boards, advocates, patients. Expand our ability to reach, educate and mobilize potential supporters and advocates. It is a significant source in the online environment of information related to health care delivery to medically underserved persons in general and health centers in particular. Expand the reach of our messages via communications channels that more and more individuals, policymakers and the media are using. Boost traffic to your organizations web site.

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A 7-page application for a behavioral health position. The application includes personal information, professional training and work history, referrences, areas of competence, insurance carriers, malpractice claims history, disclosures, and a release form.
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Sample policy describing clinic translation services.
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Guidelines with regards to acceptable and unacceptable absences from the workplace.
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The purpose of this policy is to inform patient of the importance of keeping their appointments, or calling to cancel 15 minutes prior to appointment time, as well as to maintain proper provider productivity levels, while providing quality primary care to patients.
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Clinic policy for scheduling walk-in visits.
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